Frequently Asked Questions

There is not a deadline to register for the conference; however, some preconference sessions may have capacity limits and fill prior to the start of the conference. To ensure your seat, register before the conference begins. You may register online for the conference through Saturday, June 14, 2025.

Do I have to register in advance?
No, onsite registration for attendees will be available starting on Tuesday, August 23 at 7 AM at the Henry B. Gonzalez Convention Center. However, we highly encourage you to register in advance.

Can I register to visit just the Exhibit Hall?
To visit the Exhibit Hall, you can register for a complimentary expo pass on the Registration page.

What does my registration fee include?
See pricing and packages on the Registration page.

Will I receive a confirmation of my registration?
Confirmations are sent via email for all registrations. If you did not receive yours, please check your spam folders. If you cannot locate your confirmation, please email conferences@iafc.org.

Will I be refunded if I have to cancel my registration?
Find full cancellation and refund details on the Registration page.

Can I transfer my registration to another member of my department/staff?
Yes, registration may be transferred to another person in your organization subject to certain conditions. Contact Registration Customer Support to transfer your registration. 

I transferred my registration from FRI 2021 to FRI 2022, what do I do now?
Once registration is open, emails will be sent to all participants who transferred their registration. If you do not receive it, the email could have gotten caught in spam filters. Please email conferences@iafc.org and we will resend the information to you.

When can I make my hotel reservations?
Hotel reservations available at the negotiated conference rate until May 1, 2022. You can reserve your room at this conference rate using the link on our Hotel page.

What hotels have been reserved? What are the rates?
We have negotiated a conference rate for Sheraton Parkway Toronto North Hotel & Suites. Further hotel information and rates can be found on the Hotel page.

I only need housing for FRI. How can I reserve a room?
Reserve a room on the Hotel page. 

When making a reservation, some nights are unavailable for the dates I need. What should I do?
Reserve a room on the Hotel page for the dates that are available and then send an email to IAFC@visitcharlotte.com and request the additional nights. The housing team will work to add inventory to the hotel and will update you if they are able to accommodate.

I've been contacted by a company trying to get me to book hotel rooms - is this legitimate?
We have received reports that other companies are posing as the official housing vendor for FRI and may contact you offering housing for your trip. They are not endorsed by or affiliated with the IAFC or FRI and entering into financial agreements with such companies can have costly consequences.

A hotel poacher/pirate is any unaffiliated hotel or third-party housing company that acts as an official housing company and solicits business from FRI participants. When individuals book hotel accommodations through poachers or pirates the consequences can be costly; event participants may be left without hotel rooms when they arrive at the event and incur fraudulent charges on their credit cards.

I am a presenter for the conference - where can I go to find information?
Presenters will use their custom Presenter Portal to find the latest information and details surrounding their sessions. Any questions can be directed to Brittany Bowman.

Will I receive credit for the sessions I attended?
The IAFC provides transcripts for attendees seeking educational credit hours for educational sessions attended during FRI. To receive your transcript, you must collect the codes provided during each session you attend. You will enter these codes into IAFC's transcript builder. You can add your codes at any time to the transcript builder.

I am interested in completing a level of the Officer Development Program at FRI. Do I need to register for a level in advance?
You will be asked during registration your plans to complete a level of ODP. Please indicate it in your registration. If you do not register to complete a level and change your mind, you can still attend all of the necessary classes to earn your certificate. Additional information is posted on the ODP Information page.

Where can I find session information?
Session information will be published on the Education page as it becomes available.

Do I need to register for specific sessions?
No, all sessions are first-come, first-served. You can create an account on the FRI website to favorite (Star Symbol) sessions, presenters, fellow attendees, and events as well as build your own agenda. This account creation will also give you access to the conference mobile app when it launches in early August.

What are the booth rules for FRI?
Please view the Booth Rules and Regulations for information on booth height regulations, what is considered a booth violation, booth backwall height allowance, banners, balloons, smoke/fog machines and information on many other items and what is and is not allowed.
If you have any questions about the design of your booth, please contact the exhibits team at 571-221-5268 or via email at exhibits@iafc.org 

What is included with my booth space?
Pipe and draping is only included with non-island space. Floor covering is not mandatory. Carpet, furniture, and other booth furnishings can be ordered through the Exhibitor Service Manual. Electric and internet is not included with your booth space but may be ordered through the Exhibitor Service Manual. FRI will have free wi-fi. All booths receive 3 exhibitor badges per 100 square feet with 2 badges per additional 100 square feet.
How do I register my booth staff?
All booths receive 3 exhibitor badges per 100 square feet with 2 badges per additional 100 square feet. You can register your booth staff through the Exhibitor Registration link.
For questions regarding registration, please contact Registration Customer Support.

Where are all of the exhibitor order forms and information located?
All order forms can be found in the Exhibitor Manual.

Is insurance required?
All exhibitors are required to submit a certificate of insurance (COI). Please email your insurance forms to Rainprotection at sales@rainprotection.net. Your compliant COI must be received by July 7, or you will be invoiced for a supplemental policy for $94. More information.
Note: If you are using an EAC (Exhibitor Appointed Contractors) to set up your booth we still need a certificate of insurance from the company exhibiting.

When can I move in to set-up my booth?
View the official FRI Exhibitor Move-In/Out schedule.

Can I carry my booth items/products in myself?
Yes, but they must be able to be carried by hand.

Is floor covering or carpeting required?
Carpeting is not required and is not included with your booth. You may bring your own carpet or purchase carpet through the Exhibitor Service Manual.

Can I sell my products/service at the show?
You may sell your products and/or services at the event. You will be responsible for any applicable taxes.

I'd like to join the IAFC to take advantage of the discounted registration rates. What do I do?
Click here to join the IAFC to take advantage of the member rate prior to completing your FRI Conference registration. Have a membership question? Contact membership@iafc.org.

I'm a member of the press - do you have press registration?
Please send all press requests to Daniel Gray at dgray@iafc.org.

When and where is the FRI 2022?
FRI 2022 is August 24-26, in San Antonio, Texas at the Henry B. Gonzalez Convention Center.

Where is the conference next year in 2023?
FRI 2023 will be held May 23-25, 2022, in Murfreesboro, TN at the Embassy Suites

Who are the event contacts for Hazmat?
Please find the event contacts here.

Is there parking available at the Hilton Baltimore?
The Hilton Baltimore has parking available for a fee. 

Will transportation be provided during the conference?
Transportation will be provided to preconference and workshop sessions identified as off-site.

What are the Exhibit Hall hours?
The Exhibit Hall hours are as follows: